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Common problem
1.Is your company a trading company or a manufacturer, and do you have a technical team?
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A： We are a manufacturer with over 20 years of experience in this field, and our professionals have over 15 years of experience.
2.What are your main products?
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A： Our main products are hardness testers, metallographic analysis equipment, hardness blocks, tensile testing machines, coordinate measuring machines, and spectrometers.
3.What is the delivery time?
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A： We have stock of standard models. Testing and packaging before shipment typically take 2-3 days. If not in stock, delivery time will be 5-10 days, depending on the quantity. For special requirements or large orders, please confirm with us before placing an order.
4.Do you offer customization services?
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A： Yes. We not only provide standard machines, but also custom-made machines. Our technicians will customize machines according to your needs. Please communicate with us before placing an order.
5.What payment methods do you offer?
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A： We typically require 100% prepayment, and almost all models are in stock. Upon receiving payment, we will prepare the export goods directly. For wholesale orders, please contact us first.
6.What is your after-sales service like? What guarantees do you offer?
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A： Before shipping, we will test the machine. Upon receiving the product, you will find an instruction manual showing you how to install and use it. If you are unsure, we will send a video demonstrating how to operate it. For any questions, our staff will provide online support to teach you how to operate the machine and troubleshoot any issues.
7.How long is the warranty period?
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A： Our warranty period is 1 year.
Terms and Conditions
1. Product quality assurance: We promise that all our products comply with international and industry standards, ensure excellent quality, and provide corresponding warranty services.
2. User privacy protection: We value user privacy. All user information is only used for order processing and service improvement, and is protected in accordance with relevant laws and regulations.
3. After-sales service commitment: Provide comprehensive after-sales service to ensure that customers' questions and problems during use can be solved promptly and effectively.
Laizhou Jincheng Industrial Equipment Co.,Ltd
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Technical Support
1. Provide comprehensive technical consulting services to help customers make reasonable decisions in product selection and application.
2. Provide pre-sales technical guidance to customers to help them understand product specifications and functions.
3. Provide professional product installation and commissioning services to ensure the normal operation of the equipment.
4. Organize training courses regularly to improve customers' familiarity with product use and maintenance.
5. Provide continuous after-sales support and handle technical problems encountered by customers during use.
6. Provide equipment upgrade and improvement solutions according to customer needs to maintain the advanced nature of products.
7. Provide fast maintenance services to ensure efficient operation of customer equipment.
After-sales service
1. After receiving the product, if there is any damage or defect, please contact us in time so that we can deal with it.
2. We provide equipment installation guidance and operation training to ensure that customers can use our products effectively.
3. All after-sales services must be carried out in accordance with the relevant instructions in the product manual. Faults caused by customers themselves are not covered by the warranty.
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Maintenance service
1. Provide comprehensive equipment maintenance and technical support to ensure the optimal performance of metallographic analysis equipment and hardness testers.
2. The professional maintenance team has rich experience and can quickly diagnose and solve equipment failures to reduce downtime.
3. Use original accessories to ensure maintenance quality and equipment stability, and extend equipment service life.
4. Regular maintenance services and preventive maintenance ensure the reliability and accuracy of the equipment under high load.
5. Provide personalized maintenance solutions to meet the needs of different customers and optimize maintenance strategies based on data analysis.
6. Service commitment: timely response to ensure that customers can get comprehensive support and help at any time.
Contact information
8605352380680
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